Terms & Conditions

Terms & Conditions

Last Updated: 26/02/2025

Introduction

Welcome to SateUp. These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing or using SateUp’s offerings, you agree to be bound by these Terms. If you disagree with any part of these Terms, please do not use our services.

Definitions

  • “SateUp,” “we,” “us,” or “our” refers to SateUp Inc. and its subsidiaries and affiliates.
  • “Client,” “you,” or “your” refers to any individual or entity that accesses or uses our services.
  • “Services” refers to all products, consultations, applications, websites, software, and other offerings provided by SateUp.
  • “Content” refers to all materials, information, data, code, and other elements provided through our services.

Services

SateUp provides digital transformation, software development, and technology consulting services as outlined in individual agreements with clients. We reserve the right to modify, suspend, or discontinue any part of our services with or without notice.

Any timeline, deliverable, or scope of work will be specified in a separate Statement of Work or Master Services Agreement between SateUp and the client. These Terms complement but do not replace any such agreements.

Client Responsibilities

You agree to:

  • Provide accurate and complete information required for service delivery
  • Maintain the confidentiality of any account credentials
  • Use our services in compliance with applicable laws and regulations
  • Provide timely feedback, approvals, and materials as required for project completion
  • Pay all fees as outlined in your service agreement

Intellectual Property

SateUp’s Intellectual Property

Our website, brand, logos, software, methodologies, and proprietary technologies remain the exclusive property of SateUp. Nothing in these Terms transfers ownership of our intellectual property to you.

Client Materials

You retain ownership of materials you provide to us. By sharing materials with SateUp, you grant us a license to use, modify, and incorporate these materials as necessary to provide our services.

Deliverables

Ownership of deliverables created during our engagement will be specified in your individual service agreement. Unless otherwise stated, upon full payment, clients typically receive ownership of custom code and deliverables specifically created for their project, while SateUp retains ownership of pre-existing components, frameworks, and methodologies.

Confidentiality

Both parties agree to maintain the confidentiality of any proprietary information shared during the service relationship. This includes business strategies, technical specifications, customer data, and other non-public information. Neither party will disclose confidential information to third parties without prior written consent, except as required by law.

Privacy

Our Privacy Policy, available at https://sateup.com/privacy-policy/, governs the collection and use of personal information. By using our services, you consent to the practices described in our Privacy Policy.

Payment Terms

Payment terms, including fees, payment schedules, and methods, will be specified in your service agreement. Unless otherwise stated:

  • All fees are quoted exclusive of applicable taxes
  • Payment is due within 30 days of invoice date
  • Late payments may incur interest charges
  • SateUp reserves the right to suspend services for accounts with outstanding balances

Limitation of Liability

To the maximum extent permitted by law, SateUp shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our services. Our total liability for any claim arising from our services shall not exceed the amount paid by you for the specific service giving rise to such claim during the preceding 12 months.

Warranties and Disclaimers

SateUp warrants that services will be performed in a professional and workmanlike manner consistent with industry standards. We make no other warranties, express or implied, regarding our services or their results.

EXCEPT AS EXPRESSLY STATED HEREIN, OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Indemnification

You agree to indemnify and hold harmless SateUp, its officers, directors, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorney fees) arising from your use of our services, your violation of these Terms, or your infringement of any rights of a third party.

Term and Termination

These Terms remain in effect throughout your use of our services. Either party may terminate the relationship as specified in your service agreement. Upon termination:

  • All rights and licenses granted to you will cease
  • Any outstanding payment obligations remain in effect
  • Provisions related to intellectual property, confidentiality, limitation of liability, and indemnification survive termination

Force Majeure

Neither party shall be liable for delays or failures in performance resulting from causes beyond their reasonable control, including acts of God, labor disputes, supply chain disruptions, pandemic, changes in law, or governmental actions.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Albania, without regard to its conflict of law provisions. Any dispute arising from these Terms shall be resolved through:

  1. Informal negotiation between the parties
  2. If unresolved, through binding arbitration in Tirana, Albania under the rules of the Albanian Chamber of Commerce and Industry
  3. The prevailing party shall be entitled to reasonable attorney fees and costs

Changes to Terms

SateUp reserves the right to modify these Terms at any time. We will provide notice of significant changes through our website or direct communication. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

Miscellaneous

  • Entire Agreement: These Terms, together with any service agreement, constitute the entire agreement between you and SateUp regarding our services.
  • Severability: If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.
  • No Waiver: Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.
  • Assignment: You may not assign your rights under these Terms without our prior written consent. SateUp may assign its rights to any affiliate or successor in interest.
  • Relationship: Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship between you and SateUp.

Contact Information

If you have questions about these Terms, please contact us at:

Address: Tirana, Albania

Email: [email protected]

Phone: 

Contact Page: Contact Us