Privacy Policy
Last Updated: 26/02/2025
Introduction
SateUp (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with our company in any way.
We respect your privacy and are dedicated to transparent information practices. Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to the practices described in this policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Contact us through our website
- Register for an account
- Subscribe to our newsletter
- Request a consultation or demo
- Enter into a service agreement
- Participate in surveys or promotions
- Apply for employment
This information may include:
- Name, email address, phone number, and company details
- Billing and payment information
- Professional background and employment history
- Communication preferences
- Any other information you choose to provide
Automatically Collected Information
When you visit our website or use our services, we may automatically collect certain information, including:
- IP address and device identifiers
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring websites or sources
- Clickstream data and interaction patterns
Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us understand how visitors use our website, remember your preferences, and improve your experience.
Types of cookies we use:
- Essential cookies: Required for basic website functionality
- Analytical cookies: Help us understand how visitors interact with our website
- Marketing cookies: Used to deliver relevant content and track the effectiveness of our marketing campaigns
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.
How We Use Your Information
We may use the information we collect for various purposes, including to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Respond to inquiries and provide customer support
- Send administrative information, updates, and security alerts
- Personalize your experience and deliver relevant content
- Conduct research and analysis to improve our offerings
- Protect against fraudulent, unauthorized, or illegal activity
- Comply with legal obligations and enforce our terms
Legal Basis for Processing (GDPR Compliance)
For individuals in the European Economic Area (EEA), we process personal data according to the following legal bases:
- Consent: When you have explicitly agreed to the processing of your personal data
- Contractual Necessity: When processing is necessary to fulfill our contractual obligations to you
- Legitimate Interests: When processing is in our legitimate business interests and not overridden by your rights
- Legal Obligation: When processing is necessary to comply with legal requirements
Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
Business Transfers
If SateUp is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your information.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court order, government request).
Protection of Rights
We may disclose information to protect and defend the rights, property, or safety of SateUp, our clients, or others.
Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please understand that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:
- The amount, nature, and sensitivity of the personal data
- The potential risk of harm from unauthorized use or disclosure
- The purposes for which we process the data
- Whether we can achieve those purposes through other means
- Legal, regulatory, and contractual requirements
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate personal information
- Deletion: Request deletion of your personal information
- Restriction: Request restriction of processing of your personal information
- Data Portability: Request transfer of your personal information to you or a third party
- Objection: Object to processing of your personal information
- Withdrawal of Consent: Withdraw consent at any time where processing is based on consent
To exercise these rights, please contact us using the information provided in the “Contact Us” section. We will respond to your request within the timeframe required by applicable law.
International Data Transfers
SateUp is based in Albania, and we may process, store, and transfer personal information in Albania and other countries which may have different data protection laws than those in your country of residence. When we transfer personal data internationally, we take appropriate safeguards to ensure your information remains protected.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information.
Third-Party Links and Services
Our website and services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised “Last Updated” date. Your continued use of our services after such modifications will constitute your acknowledgment of the modified policy.
Supervisory Authority
If you are located in the EEA and believe we are processing your personal data unlawfully, you have the right to lodge a complaint with your local data protection supervisory authority. In Albania, the supervisory authority for data protection is the Commissioner for the Right to Information and Personal Data Protection (IDP).
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Address: Tirana, Albania
Email: [email protected]
Phone:
Contact Page: Contact Us